Typically, if you have received an email notification that your order has shipped, this means that your order is in queue for pickup and shipment. It may show a hyper link to the tracking number. If you cannot click on the link, please copy and paster the tracking number into any search engine and obtain the shipper and tracking details.
We recommend you wait the allotted period and check your status again at that later time. Please allow 3 business days for your tracking information to update before contacting ChargeTech Customer Support.