My order shipped, but is being re-routed to you / return to sender. What can I do?

If your order is being re-routed back to us due to our error, we’d be happy to reship your order to you at no additional cost. We will need the order to return to our warehouse/shipping facility first, before we proceed to reship the order back to you. 

If your order is being returned to sender, not at our fault, we'd be happy to reship, but you will need to pay additional shipping costs. We will need the order to return to our warehouse/shipping facility first, before we proceed to reship the order back to you.

Please contact customerservice@chargetech.com with your order number for assistance on re-routing your order.

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