If you need to cancel your order, please make sure to submit a cancellation request to firstname.lastname@example.org along with your order number. Please include the subject line in your ticket/email request as "Need to Cancel Order".
To properly submit a cancellation: If you placed the order before 12 PM PST, you must submit your cancellation request the same day. If you placed the order after 3 PM PST, you must submit your cancellation request by 12 PM PST the following day.
Failure to do so, will not guarantee order cancellation and the order may ship. It will be your responsibility to send the package back to request a refund (at your expense).
For immediate cancellation requests, please use our LiveChat option available M-F, 9A to 5P PST.