Please take the following steps to submit your warranty claim for review:
1. Fill out the online RMA form here: https://docs.google.com/forms/d/e/1FAIpQLSfdS3lQ0RbwHrD11OJqo7hZ30KXkVCh3ZbCetBnr1iluLjSUw/viewform?usp=send_form
2. Please be sure to include your order number on your return package (this will be your RMA number).
3. Please take the time to protect your purchase return all around the inside of the box. The customer is responsible for any further damages that occur during return shipment. We expect a good faith effort by our customers to carefully repack the products with proper care.
4. Please be sure to document your return shipment tracking number in case it is needed for future reference.
5. Please send returns to:
Attn: ChargeTech Returns 64 Fairbanks Irvine, CA 92618 USA
Once your return is reviewed you will be notified with how your request will be fulfilled. Returns can take between 10-14 business days to be reviewed depending on the order in which it arrives at our facility.
ChargeTech is not responsible for the return shipping costs.
Once your item has been received, we still require additional time to process your claim. Again, please allow 10-14 business days to be reviewed. We appreciate your patience.